Privacy Policy

1. Collection of Personal and Health Information

We collect personal details necessary to provide you with clinical care. This includes your name, email, phone number, address, date of birth, medical history, clinical symptoms, and details of past health treatments. Information is gathered directly from you during your initial booking, intake form, and consulting sessions.

2. How We Use Your Information

We use your information exclusively to:

• Assess, plan, and administer your clinical massage or naturopathic care.
• Process health insurance rebates on-the-spot via HICAPS or provide receipts for manual claiming.
• Send booking confirmations, appointment reminders, and follow-up treatment plans.
• Address client inquiries, contact-form submissions, and process gift voucher orders.

3. Secure Storage of Clinical Records

All case histories, assessment reports, and consultation progress notes are stored securely. We use Cliniko, a secure, medical-grade patient database compliant with Australian health data storage standards. All electronic records are protected by industry-standard encryption, user authentication controls, and regular backups.

4. Disclosure of Personal Information

We will not sell, rent, or trade your personal or clinical information. Your details are never disclosed to third parties unless:

• You provide explicit written consent to share records with another healthcare professional (e.g., your GP).
• It is required to process health rebate claims or comply with regulatory auditing.
• We are legally obligated to disclose information under Australian law (e.g., subpoena).

5. Accessing and Correcting Your Records

Under Australian Privacy Principles, you have the right to request access to the personal health records we hold about you. You can also request corrections if you believe the details are out of date, inaccurate, or incomplete. To make a request, please contact our clinic director at info@naturally.net.au.

6. Online Transactions and Security

When purchasing wellness programs or gift vouchers online, your payment details are processed securely using encrypted payment gateway systems. Naturally Massage & Wellness does not store your credit card details on our local servers.